Talent Trade Tidbit - It's the Little Things That Count

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Hi, this is Stephanie Maas and today I want to talk to you about one of the most basic principles of business and that's how you treat your people.

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People are always asking me for, Hey, why do you think such and such made a move?

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Or, Hey, I've heard they're having some turnover issues over there or gosh, I was really surprised by my last resignation.

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What do you think's going on?

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Time and time and time again, the.

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Number one reason people leave is they don't feel appreciated.

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And let me assure you, this has nothing to do with money.

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There's a phrase that says, It's the little things that count.

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Let me assure you, it's the little things that count.

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It's the forgotten, Oh, hey, I said I was going to do that, but then I forgot.

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Oops, sorry.

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People don't do what they say they're going to do, but when you do, it gets noticed.

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The, Hey, I noticed last week that you put in a little bit of extra effort to get this done in time.

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I really appreciate it.

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Is that a raise?

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No.

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Is it make them feel like, Hey, my extra effort made a difference.

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Absolutely.

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Those little things build up over time and make a huge difference.

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So if you're in a leadership role today and you're not sure, gosh, how do I know I've got a good team?

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How do I know I'm not going to be surprised by a resignation?

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Take a couple minutes and look around at your team.

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What have I done lately to show them how much I appreciate their efforts?

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What have I done today?

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What did I do last week?

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What did I do last month?

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And if you can't come up with three or four things or even better yet, ask them, Hey, how do you know that you're really appreciated here?

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I'm just curious.

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I want to be a good leader.

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What have I done in the last year or so to show you that I really appreciate your efforts?

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If they stumble and can't come up with anything, you might want to keep my number handy.